Welcome to Treetops Cottage
We don’t just provide a place to stay; we offer you our serene and welcoming home in a tranquil environment, nestled in a Historic village called “Naggar”. We honour and uphold its rich customs and traditions. To ensure a harmonious experience for all, we have some house rules. We kindly request you to read and understand them thoroughly before confirming your reservation. Should you have any questions or require clarification, please don’t hesitate to reach out to us.
House Rules
- Noise: Playing Loud music, excessive noise, and shouting are strictly not allowed to maintain a peaceful environment.
- Smoking: Smoking is permitted only in the garden area, balconies, and verandas— Smoking inside the house is strictly prohibited.
- Pets: We regret that pets are not allowed on the property.
- Check-In/Check-Out: Check-in time is 1:00 PM, and check-out time is 11:00 AM. Early check-in or late check-out is subject to availability and may incur additional charges. Please note that early check-in or late check-out is not permitted without the prior consent of the owner.
- Occupancy: The number of guests cannot exceed the count mentioned at the time of booking.
- Children: Children under 6 years of age can stay free of charge in the parents’ room, provided no extra bed is required.
- ID proof: Every guest is required to provide a valid photo ID at the time of arrival.
- Parking: Parking is available within the premises; however, it is at the vehicle owner’s risk. Please note that only cars and SUVs can be parked within the premises. Larger vehicles like tempo traveller cannot be parked here.
- Drivers: Meals for drivers are available upon request (chargeable), but please note that we do not offer accommodation facilities for drivers.
- Meals: We provide freshly prepared meals from our kitchen at an extra charge. Orders should be placed in advance, with the final order accepted by 9 PM and the last serving by 10 PM. Our kitchen opens at 7 AM.
- Heating & Cooling: The rooms and the living rooms are equipped with air conditioning systems that offers heating and cooling options for a comfortable indoor atmosphere (except for 1 BHK Bangloo cottage).
- Bonfire: Bonfire can be arranged in the garden area and is chargeable. However, due to weather conditions such as snow or rain, this service will not be available.
- Illegal Activities: Any illegal activity, including the use of narcotics and prostitution etc. is strictly prohibited.
- Guest Belongings: We prioritize the safety and security of our guests and their belongings. However, guests are responsible for the security of their personal items. The management is not liable for any loss, theft, or damage to valuables left unattended in the property.
- Laundry: Washing clothes in the bathrooms or cottages is not allowed. You may utilize our in-house laundry service, which is available at an additional cost.
- Housekeeping: Housekeeping services will be provided once a day. Linens are replaced on alternate days, while fresh bath towels can be provided daily upon request.
- Power Backup: Though power cuts are rare, but we have an inverter backup to ensure room lights remain operational. In the event of extended power cuts, a full backup generator will be operating during the night hours from 7 PM to 11 PM and in the morning from 7 AM to 11 AM.
- Damage: In case of any damage to the property or breakage/ damage of any items in the house, the guests will be charged at actual cost and the decision of the management shall be final.
- Due to the wooden interiors of the house, the use of candles or any fire-related items indoors is not allowed for safety purposes.
- All guests are expected to maintain decorum during their stay ensuring that other guests can also enjoy their privacy and comfort.
- To help us keep the cottages in excellent condition, guests are requested to treat the home with care. While we take great effort in maintaining the cottages, if any maintenance problems arise, please inform the caretaker immediately so that the issue can be resolved as quickly as possible.
Policies
BOOKING CONFIRMATION
Booking can be only confirmed by making 50% advance payment of the stay duration, against Bank transfer/ cash deposit. Kindly check the availability with us before making any advance payment.
CANCELLATION & RETENTION CHARGE POLICY
Check In: Check in time is anytime after 01:00 PM on the day of the Guests reservation begins. No early check in without prior consent of owner.
Check Out: Check out time is 11:00 AM on the day of Guest’s reservation ends. Any delay in checkout, without prior consent of owner is not permitted.
- Cancellations are not accepted over the phone call. All cancellations must be made in writing ( email ).
- If the request for cancellation is received 30 days or more in advance before the scheduled date of arrival, 80% of the advance taken will be refunded.
- If the request for cancellation is received between 15 to 29 days, 50% of advance taken will be refunded.
- No refund will be given, if the cancellation request is received less than 15 days before the date of arrival.
- Reducing the length of stay on arrival will attract penalty charges for full length stay.
- Cancellation upon Arrival/ No-show/ Early Departure/ Change of Dates/ Partial Cancellation will be treated as Cancellation and 100% amount of stay would be charged.
